Hello everyone!
First, we would like to thank you for keeping this thread active with your thoughts, opinions and all the new ideas you’ve written so far, since this is one of the threads where our team can have a very clear overview of the community wishes and needs.
We would like to share some more information on the main topics in question:
Roadmap
As many of you know, our version is following the original one, which means there are many updates to come and SoulWorker is an active project with a full update schedule.
We would like to share a plan of the upcoming updates with you and we are working on providing this soon, but there is a point that always needs to be considered: the timeframes we can provide will always be rough, since possible changes in the game development can immediately affect our release plans.
As a first glimpse of what you can expect in SoulWorker within the next two weeks:
- We will change the group size requirements for Golden Citadel.
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This is not enough? Then you can also get ready to fight in the sweetest dungeon against monsters that will haunt your dreams!
Apart from the above, we are working hard on the server merges which will be upcoming in the near future and will hopefully be able to share more information soon! Besides that, the Skyclock Palace will be awaiting you guys next on the content side.
Also with the next upcoming updates, we will include some asked for changes:
- Dimension Rift: Hiding player and guild names to make teaming up with friends against the other players harder, along with a few changes in the rewards.
- Expanding the maximum of the available inventory and bank slots to unlock.
More Content & Events
We are aiming on having faster content updates in order to catch up with the original version and this was our biggest goal from the beginning on. With our last two updates, you can already tell that we are trying our best along with the developer, to release new content as soon as possible.
As we have already mentioned in the past, bringing each update live, requires a lot of work from us and Lion Games – it is not as simple as just releasing all the content here at once. This is a “work in progress” as we are trying to keep up our pace, but also improve it where possible.
Same with the events, we are always pushing for more and cooler events to come, with the next one coming very soon (Easter event). Even though we are a bit limited in this area, since all events need to be created and delivered to us by Lion Games, any suggestions on new events and new content ideas are always more than welcome! (We loved the Time attack dungeons idea!)
Cash shop Feedback
Integration UI: We are using our own shop as it provides a central solution for almost all our games and provides a greater flexibility in terms of features and setup.
Even though we completely understand your point here and we also like the existing preview they have in KR & JP, this is technically very hard to implement in our own shop, making it very unlikely to happen in the near future. However, we are looking in different possible solutions in optimizing our item shop environment.
Wheel of Fortune and random boxes: We are aware of your opinions and thoughts on this topic and we are looking into different setups for these and already did some different experiments in the last weeks. Your feedback is always welcome – both positive and negative- as we are looking into making further adjustments in the future.
Costumes, hairstyles and returning items: You might have noticed already that we added some of the costumes we previously had available only through random boxes, as direct sales to the shop. This move was very welcomed from your side, since it was a community request for quite some time now, but this is not the end, since we will continue to do so in the future.
For the items that are not yet released in our version, we can also add them in our roadmap, so you could then have an idea on when they will be available.
Game Feedback
Refer-a-friend & Mentor system: We are searching for ways to bring new people in the game, improve the situation and for all of you to play together. The EXP overhaul and the new Sprint! events were only the first steps. We have potential systems similar to these two you described, especially with improvements in group search already in production, but we would like to read more ideas and suggestions, so keep it up! 
Marketplace: We are aware of the situation and share your worries on this topic. Server merges are currently our biggest project next to the game updates and we are already working on it, but for the moment there are no further details or a date we can share with you.
New UI: We already had the UI renewal with our latest patch and the Akasha renewal is also on its way and already in our roadmap for the near future.
PIN Pad Feature: The feedback we have about such systems is rather mixed. While it is a standard feature in many Asian MMO- in Asia, here in the West people are often outright repelled by "overengineered features of questionable effectivity".
The PIN Pad security feature is especially used for MMO's that have "PC cafe" features - a favorite way of playing MMO's in several Asian countries. Where many people can access the same PC/IP and hence security is more of an issue. Plus, several systems used here in the west based on PC and IP are...suboptimal if not upright impossible under such conditions.
We do take account security serious though. After all, if issues arise this tends to produce a lot of work for us. We do however actively question if the PIN Pad feature is what you, as in the majority of you, really want.
NPC Loyalty system: This system is very hard to balance and was not added in the other territories that were released after KR and JP – which includes our version as well. While this system is still available in KR and JP, as it is also very hard to remove it there, it will not be added to our, or any of the other services that do not currently have it – as we have said in the past. We will share some additional information about this topic soon.
Dzenai: This is a quite complicated topic, but we are looking into it already. There are certain reasons for the existing cap in trading Dzenai and farming it to a degree.
Any change to those systems requires a lot of attention and balancing them is not an easy task, since even a small error can have an immediate and lasting effect on the economy of the game, so we are very careful with this topic and not taking it lightly.
Party Buff Improvements: As mentioned above, we want to encourage team play, but we will need input from Lion Games on what is possible to implement.
That was a summary of the main details we can share at the moment, keep the feedback flowing! 
The SoulWorker team
