Hello, I've played this game a long time ago and I had a few chars on this account and they dissapeared. I have no idea what happened.
Missing character
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Hi,
1) If you're a steam player, make sure, you have chosen the right server.
If you started playing before August 2019 on any server except Tenebris (NA), your characters should be on the Candus EU server.
2) If you are gameforge launcher player, they merged all gameforge related games account into one, and you need to link your soulworker gameforge account to a main one.
As I am not a launcher player, I can't help you further.
Please try to contact the support, if you still having an issue to recover your characters.
Regards,
Shizuuku. -
ty, I wasn't a a steam player, gonna send them a ticket tyyy
Display MoreHi,
1) If you're a steam player, make sure, you have chosen the right server.
If you started playing before August 2019 on any server except Tenebris (NA), your characters should be on the Candus EU server.
2) If you are gameforge launcher player, they merged all gameforge related games account into one, and you need to link your soulworker gameforge account to a main one.
As I am not a launcher player, I can't help you further.
Please try to contact the support, if you still having an issue to recover your characters.
Regards,
Shizuuku. -
Display More
Hi,
1) If you're a steam player, make sure, you have chosen the right server.
If you started playing before August 2019 on any server except Tenebris (NA), your characters should be on the Candus EU server.
2) If you are gameforge launcher player, they merged all gameforge related games account into one, and you need to link your soulworker gameforge account to a main one.
As I am not a launcher player, I can't help you further.
Please try to contact the support, if you still having an issue to recover your characters.
Regards,
Shizuuku.Welp seems like the support isn't working for me. Jesus.
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For the support, you can create a new account and provide them your character name or any order receipt, so they can find your characters/account.
