I can not login EN/NA server (merged topics)

Yesterday, i can only assume.

Quote from Alzii

Idk why y'all can't just make one thread and complain there. There's always like at least 3 every time the servers crash.

"Another one"

referring to another thread or server crash?

Quote from Alzii

Idk why y'all can't just make one thread and complain there. There's always like at least 3 every time the servers crash.

this was the only thread i seen on it?

if it's down more than an hour may as well forget playing till tommorrow...

guess i'll go eat......

Quote from Ellectra

Quote from Alzii

Idk why y'all can't just make one thread and complain there. There's always like at least 3 every time the servers crash.

"Another one"

referring to another thread or server crash?

Thread is referring to a server crash. But this is already the second one since then

It's really depressing that the NA server is impossible to log in for long periods each day. I finally got in maybe 2 hours ago, got kicked, now I've tried maybe 20 times to get back in to no avail.

I always get on at night expecting to play for a couple hours. Clearly that is a dangerous mindset.

I've spent the past two nights waiting for the NA server to come back instead of actually playing. I've cleared a total of two districts these past two days lol.

Rip unused EP.

Me and my friend didn't 2 and a half hours sitting on 5 of our mats just for the servers to flipping break. If the reset happens before they fix it I want ALL my energy carried over as compensation.

Quote from Nifty

I always get on at night expecting to play for a couple hours. Clearly that is a dangerous mindset.

I've spent the past two nights waiting for the NA server to come back instead of actually playing. I've cleared a total of two districts these past two days lol.

Rip unused EP.

Same, I get home right when shit hits the fan. Lol.

Quote from Nabi

Me and my friend didn't 2 and a half hours sitting on 5 of our mats just for the servers to flipping break. If the reset happens before they fix it I want ALL my energy carried over as compensation.

What reset are you talking about?

I just wanted to inform everyone..
The server is still down.

-Thank you

Probably the energy reset.

Quote from Kaotic

I just wanted to inform everyone..
The server is still down.

-Thank you

Bless your heart. Including NTR's and Nifty's too.

Honestly I got on and logged into a server that I thought was Tenebris and saw I had no characters and freaked out for a a good 2 minutes thinking there was a wipe LOL.

Frankly, this is getting silly. Gameforge, we understand it's open beta. We understand that you didn't have a closed beta or alpha, even if we don't necessarily agree with that. And yes, we understand that with no prior stress tests the servers are going to have issues. But everyone's patience is wearing thin. NA has consistently been running into problems (seems like we've had a maintenance every day and even some NA exclusive maintenances on to of that). At this point, you should realize NA probably contains a plurality if not nearly 50% of your players (going off the steam charts and how yesterday when NA went down the average player count was around half). Of course this server is going to have the most issues, since it has the largest number of possible errors.

I don't know if you're going to have a swift response today or not. But we already had yesterday, where the servers went down for approximately 6 hours before it worked momentarily again. In that time there wasn't a peep from any official, leaving NA to wonder what exactly was going on. I'm sure as a company, that you realize that goodwill is earned through actions rather than freely given. Coming into this game, I heard quick some questionable things about management, but wanted to reserve my judgement until some first-hand experience. It appeared that communication was making strides and there was movement in a positive direction. We were given approximate time frames for maintenances after people asked for it on forums. There were updates if maintenances needed to be extended. The foreboding and looming question of whether there would be a wipe was answered within a week. I was ready to write off whatever I'd heard before but now I'm not so sure.

Everybody knows that Gameforge is primarily an EU publisher. However, they are also publishing NA for Soul Worker, which is great for us consumers since we didn't have to wait for another publisher to pick it up and thus got the game faster. But if you're going to make the conscious decision to publish this game for a region, please publish this game responsibly. If you're intent is treat NA as just 1 server out of 7 rather than one that needs to special attention paid to it, you were better off leaving the NA licensing to another company. We understand that at these point in the day, you guys are past midnight and most likely are asleep. However, this server is your responsibility. At this point, there needs to be a reevaluation of what should be done to facilitate NA's success. Whether this be hiring more staff or diverting staff or whatever, this does not seem to be working out currently. If nobody can bother checking within a span of 6 hours right now, where problems are likely to happen, where's our guarantee this won't happen in the future?

I'm sure your staff has some marketing and management people, so you should definitely be familiar with customer loyalty and word of mouth. The loyal and repeating customers are generally thought to make up 80% of a company's purchases. They are also hard to retain but easy to lose. Bad news spreads by word of mouth 2-3 times as much a good news. How are you going to build that loyal customer base like this? If every time the server went down, we had a response within, let's say, 15 minutes, people would be more inclined to be forgiving than being instantly angry. Do you want somebody who plays the game to tell their friend "Soul Worker has some stability issues, but it's staff are always working on it and I'm sure it'll be a good game by launch" or "Frankly, I'm not sure when the servers are going to be up or down and I experience constant interruptions?"

If one has been paying attention to the forums recently, it can easily be seen that there has been many criticisms levied at Gameforge (some as a result of their actions and some not). There's always going to be people complaining about some aspect of the game. What makes or breaks it is whether or not there are also people who are understanding and okay with the current state of the game. If you have the majority of the statements negative as opposed to a mixture of comments in discussion, it will be difficult to retain new players simply from the lopsided exposure. I'd be inclined to believe that what people are saying is the truth if 80% of comments are negative as opposed to if there were both positive and negative. What people want from the staff is competency and confidence; if you're having issues with the servers, at least give us transparency.

Tl;dr Gameforge had a chance to have a relatively positive publishing, and it's up to them not to screw up any further.

Quote from Alzii

The servers have been really good today! They deserve a pat on the head and a cookie, at least. Best performance overall since launch of OBT

but...but....as soon as I get home from work the servers started acting up again. it's around 6 pm EST usually.

The server actually working will forever be a legend for me, I guess. I haven't seen it :C

Quote from anthonysolaris

Frankly, this is getting silly. Gameforge, we understand it's open beta. We understand that you didn't have a closed beta or alpha, even if we don't necessarily agree with that. And yes, we understand that with no prior stress tests the servers are going to have issues. But everyone's patience is wearing thin. NA has consistently been running into problems (seems like we've had a maintenance every day and even some NA exclusive maintenances on to of that). At this point, you should realize NA probably contains a plurality if not nearly 50% of your players (going off the steam charts and how yesterday when NA went down the average player count was around half). Of course this server is going to have the most issues, since it has the largest number of possible errors.

I don't know if you're going to have a swift response today or not. But we already had yesterday, where the servers went down for approximately 6 hours before it worked momentarily again. In that time there wasn't a peep from any official, leaving NA to wonder what exactly was going on. I'm sure as a company, that you realize that goodwill is earned through actions rather than freely given. Coming into this game, I heard quick some questionable things about management, but wanted to reserve my judgement until some first-hand experience. It appeared that communication was making strides and there was movement in a positive direction. We were given approximate time frames for maintenances after people asked for it on forums. There were updates if maintenances needed to be extended. The foreboding and looming question of whether there would be a wipe was answered within a week. I was ready to write off whatever I'd heard before but now I'm not so sure.

Everybody knows that Gameforge is primarily an EU publisher. However, they are also publishing NA for Soul Worker, which is great for us consumers since we didn't have to wait for another publisher to pick it up and thus got the game faster. But if you're going to make the conscious decision to publish this game for a region, please publish this game responsibly. If you're intent is treat NA as just 1 server out of 7 rather than one that needs to special attention paid to it, you were better off leaving the NA licensing to another company. We understand that at these point in the day, you guys are past midnight and most likely are asleep. However, this server is your responsibility. At this point, there needs to be a reevaluation of what should be done to facilitate NA's success. Whether this be hiring more staff or diverting staff or whatever, this does not seem to be working out currently. If nobody can bother checking within a span of 6 hours right now, where problems are likely to happen, where's our guarantee this won't happen in the future?

I'm sure your staff has some marketing and management people, so you should definitely be familiar with customer loyalty and word of mouth. The loyal and repeating customers are generally thought to make up 80% of a company's purchases. They are also hard to retain but easy to lose. Bad news spreads by word of mouth 2-3 times as much a good news. How are you going to build that loyal customer base like this? If every time the server went down, we had a response within, let's say, 15 minutes, people would be more inclined to be forgiving than being instantly angry. Do you want somebody who plays the game to tell their friend "Soul Worker has some stability issues, but it's staff are always working on it and I'm sure it'll be a good game by launch" or "Frankly, I'm not sure when the servers are going to be up or down and I experience constant interruptions?"

If one has been paying attention to the forums recently, it can easily be seen that there has been many criticisms levied at Gameforge (some as a result of their actions and some not). There's always going to be people complaining about some aspect of the game. What makes or breaks it is whether or not there are also people who are understanding and okay with the current state of the game. If you have the majority of the statements negative as opposed to a mixture of comments in discussion, it will be difficult to retain new players simply from the lopsided exposure. I'd be inclined to believe that what people are saying is the truth if 80% of comments are negative as opposed to if there were both positive and negative. What people want from the staff is competency and confidence; if you're having issues with the servers, at least give us transparency.

Tl;dr Gameforge had a chance to have a relatively positive publishing, and it's up to them not to screw up any further.

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people write essays for beta versions?

ALWAYS NA ALWAYS, WE ARE THE BLACK SHEEP of SW, why not GF give us some mats at least :C

15ish more min and that makes it an hour since the server crashed. Once the time limit up, itll be my time to give up on playing for the night :Q

Imagine if this kind of stuff happen at the start of the weekend... no SW til tuesday lol