I can not login EN/NA server (merged topics)

Quote from Alzii

Quote from surtr

Quote from Alzii

Quote from Case Nexus

Quote from Alzii

Greetings, community management and human logistics expert! I would like to inform you that we have a shortage on AI functions.

not sure what kind of tepid burn you're going for but yeah, i used to be a CSM for a fortune 500 company and earlier than that, for a few various online gaming communities; anytime our services went down or were under emergency maintenance the first thing that happens is the first person to notice contacts maint. crews, and then us, so we could put out an update for our customers

so yeah i kind of am an expert with 7 years of experience! feel free to keep going "no guys really i must defend the company's middling community service" though, lmao

:'V

Quote from Alzii

Quote from Touzong

Quote from Alzii

Quote from Touzong

I would love for them to tell us when servers are down and a eta when it will be up.

Did you think they staged this?

Ik they didn't stage this. But as a company that is trying to please a audience that are going to spend money on you're game. It shouldn't be to much to ask.

It's difficult to please a mouse who asks for a cookie and then wishes for milk. The CoMas will give what they can but it will never be enough, apparently.

never enough? this is the first time I even came on this forum.

Quote from Xekiro

Technically

Quote from Alzii

Quote from Xekiro

Quote from Alzii

Quote from Xekiro

Is it just me or does the Cash Shop have more value than the servers? I've seen more posts about getting the Cash Shop into play than working on the stabilities of the servers.

From who?

Announcements and such. Such as the Full In Game Cash Shop, from Cash Shop errors, etc. Also I'm not including posts from players which in fact are more about servers than the Cash Shop.

Announcements for server stability:

[NA ONLY] Scheduled Maintenance – 02/03/2018 (14:30 CET)

Scheduled Maintenance – 05/03/2018 (14:00 CET)

Scheduled Maintenance – 01/03/2018 (18:30 CET)

Unscheduled Maintenance – 28/02/2018 (19:30 CET)

Announcements for cash shop:

SoulWorker In-Game Shop Live – 07.03.2018

Display More

Technically Maintenance does not count. Also how good is Maintenance if the servers are still down? I'm comparing the work they have done to fix the Cash Shop to the work they have done to keep the servers stable displayed from posts. Also chat filters, experience gains, etc. does not involve the maintaining a stable server. Yet one is about stability, the other does not list what was done. Also I didn't mean just announcements I did involve posts (not ones made by players though).

Display More

You're asking for a lot, you know? All of those mention working on server stability because the servers need stability, and have been getting constant improvements. They're totally noticeable. What kind of post do you need for it to count?

Quote from Touzong

Quote from Alzii

Quote from Touzong

At first I was pretty ok with all this server issues because I thought that they were gonna do a wipe and start over. But now that they officially stated that they aren't wiping anymore. Just ruined my day. Coming home from work hoping to grind and and lv before reset just to find out servers are down. I'm already 3+ days behind in leveling................

Don't worry! It won't always be like this. It might be for a day or so more but don't get defeated so quickly!

LOL I thought that too until I got ingame and found out there were already people at lv 40+ .................

I guess I'm just too casual to understand.

It's getting worse than a horror movie

i think we are forgetting that people also sleep. it isn't like they have someone there keeping a watchful eye on when the servers will crash or something. save the complaining during normal business hours. from 6am est to 5pm est.

and please remember, everything that is going on is basically a stress test of the server with NA being the big cheese. Patience people. go play mine sweeper or something.

Quote from Touzong

Quote from Alzii

Quote from Touzong

Quote from Alzii

Quote from Touzong

I would love for them to tell us when servers are down and a eta when it will be up.

Did you think they staged this?

Ik they didn't stage this. But as a company that is trying to please a audience that are going to spend money on you're game. It shouldn't be to much to ask.

It's difficult to please a mouse who asks for a cookie and then wishes for milk. The CoMas will give what they can but it will never be enough, apparently.

never enough? this is the first time I even came on this forum.

Yeah, but you're also not the only one who has complained about "needed transparency"

Quote from Xandorai

Quote from Inabi

Quote from anthonysolaris

Frankly, this is getting silly. Gameforge, we understand it's open beta. We understand that you didn't have a closed beta or alpha, even if we don't necessarily agree with that. And yes, we understand that with no prior stress tests the servers are going to have issues. But everyone's patience is wearing thin. NA has consistently been running into problems (seems like we've had a maintenance every day and even some NA exclusive maintenances on to of that). At this point, you should realize NA probably contains a plurality if not nearly 50% of your players (going off the steam charts and how yesterday when NA went down the average player count was around half). Of course this server is going to have the most issues, since it has the largest number of possible errors.

I don't know if you're going to have a swift response today or not. But we already had yesterday, where the servers went down for approximately 6 hours before it worked momentarily again. In that time there wasn't a peep from any official, leaving NA to wonder what exactly was going on. I'm sure as a company, that you realize that goodwill is earned through actions rather than freely given. Coming into this game, I heard quick some questionable things about management, but wanted to reserve my judgement until some first-hand experience. It appeared that communication was making strides and there was movement in a positive direction. We were given approximate time frames for maintenances after people asked for it on forums. There were updates if maintenances needed to be extended. The foreboding and looming question of whether there would be a wipe was answered within a week. I was ready to write off whatever I'd heard before but now I'm not so sure.

Everybody knows that Gameforge is primarily an EU publisher. However, they are also publishing NA for Soul Worker, which is great for us consumers since we didn't have to wait for another publisher to pick it up and thus got the game faster. But if you're going to make the conscious decision to publish this game for a region, please publish this game responsibly. If you're intent is treat NA as just 1 server out of 7 rather than one that needs to special attention paid to it, you were better off leaving the NA licensing to another company. We understand that at these point in the day, you guys are past midnight and most likely are asleep. However, this server is your responsibility. At this point, there needs to be a reevaluation of what should be done to facilitate NA's success. Whether this be hiring more staff or diverting staff or whatever, this does not seem to be working out currently. If nobody can bother checking within a span of 6 hours right now, where problems are likely to happen, where's our guarantee this won't happen in the future?

I'm sure your staff has some marketing and management people, so you should definitely be familiar with customer loyalty and word of mouth. The loyal and repeating customers are generally thought to make up 80% of a company's purchases. They are also hard to retain but easy to lose. Bad news spreads by word of mouth 2-3 times as much a good news. How are you going to build that loyal customer base like this? If every time the server went down, we had a response within, let's say, 15 minutes, people would be more inclined to be forgiving than being instantly angry. Do you want somebody who plays the game to tell their friend "Soul Worker has some stability issues, but it's staff are always working on it and I'm sure it'll be a good game by launch" or "Frankly, I'm not sure when the servers are going to be up or down and I experience constant interruptions?"

If one has been paying attention to the forums recently, it can easily be seen that there has been many criticisms levied at Gameforge (some as a result of their actions and some not). There's always going to be people complaining about some aspect of the game. What makes or breaks it is whether or not there are also people who are understanding and okay with the current state of the game. If you have the majority of the statements negative as opposed to a mixture of comments in discussion, it will be difficult to retain new players simply from the lopsided exposure. I'd be inclined to believe that what people are saying is the truth if 80% of comments are negative as opposed to if there were both positive and negative. What people want from the staff is competency and confidence; if you're having issues with the servers, at least give us transparency.

Tl;dr Gameforge had a chance to have a relatively positive publishing, and it's up to them not to screw up any further.

Display More

people write essays for beta versions?

Display More

A game stops being a beta once it starts offering items for real money. What we have is a game that is pretty solid, but a server which is poorly ran and poorly maintained. If you want a stable server, play on an EU server, those work most of the time.

Display More

To be fair... lots of games that come out usually have problems with server. It is a very common problem with smaller companies. It becomes even more difficult to run servers in other countries as well. Unless you're a behemoth like Blizzard or a company that produces AAA titles, you wont get stable servers. As for the cash shop it's there to help provide some sort of funding for them to upgrade their potato servers

Quote from wolfsoldier5

It's getting worse than a horror movie

but PLOT? WHERE IS THE PLOT?!

This is a well known issue throughout the forum. Basically, their NA server is overloaded so it doesn't show up on the list. Check their sticky post of "Known Issues" at the top.

Quote from ThatGuyVapes

Quote from Harmony

I love coming home from a long day to enjoy a nice, relaxing game of LET'S SEE IF I CAN KILL THE BOSS BEFORE MY GAME CRASHES.

I never win.

Two Words.

Git.

Gud.

Display More

I'd love to. That would mean the server would have to last longer than a dungeon though.

Quote from Alzii

Quote from Touzong

Quote from Alzii

Quote from Touzong

Quote from Alzii

Did you think they staged this?

Ik they didn't stage this. But as a company that is trying to please a audience that are going to spend money on you're game. It shouldn't be to much to ask.

It's difficult to please a mouse who asks for a cookie and then wishes for milk. The CoMas will give what they can but it will never be enough, apparently.

never enough? this is the first time I even came on this forum.

Yeah, but you're also not the only one who has complained about "needed transparency"

of course I'm not because they don't announce that the servers are down. Many people including me don't even know if the servers are down or not. They think the problems at their end. Why do you need to go forum to post about it or wait for someone else to post; just to find out that many others are having the same problem to figure out that the server are actually down?

Its serverception.

You thought you fixed the server, but it was me, Tenebris!

Quote from Alzii

Whatcha gonna do with the information? What level of complexity are you looking for? Do you understand networking? Do you know how to give an ETA on experimental hardware/software/firmware/etc? Hell, most of the time they can only give us an estimation on maintenance times. By the way, why do you want compensations for a server testing period where they are explicitly testing the server stability and working to fix it? Currently you are complying that you understand that this is an issue they are actively working on and hope to resolve before the official release. We're not at that compensation gimme-gimme phase yet.

Since when did I need to have a networking and IT background to be qualified to ask for a little transparency and explanation from a company that can't seem to stop screwing up? They can make whatever post they make as complicated or stupidly simple as they want to make it, as long as they actually communicate to us what's wrong. I just want to at least be able to confirm that the team in charge isn't a complete bunch of faceless monkeys.

And yeah, I don't think it's unreasonable at all to expect some form of compensation, because the big problem here obviously isn't just a simple bug or one of the usual little issues that normally pop-up during a beta, but recurring one that's actually stopping a large portion of the playerbase from playing the game. And I know you've been around for the disgusting lag and disconnects that plagued the NA server at launch.

Quote from Alzii

Quote from Xekiro

Technically

Quote from Alzii

Quote from Xekiro

Quote from Alzii

From who?

Announcements and such. Such as the Full In Game Cash Shop, from Cash Shop errors, etc. Also I'm not including posts from players which in fact are more about servers than the Cash Shop.

Announcements for server stability:

[NA ONLY] Scheduled Maintenance – 02/03/2018 (14:30 CET)

Scheduled Maintenance – 05/03/2018 (14:00 CET)

Scheduled Maintenance – 01/03/2018 (18:30 CET)

Unscheduled Maintenance – 28/02/2018 (19:30 CET)

Announcements for cash shop:

SoulWorker In-Game Shop Live – 07.03.2018

Display More

Technically Maintenance does not count. Also how good is Maintenance if the servers are still down? I'm comparing the work they have done to fix the Cash Shop to the work they have done to keep the servers stable displayed from posts. Also chat filters, experience gains, etc. does not involve the maintaining a stable server. Yet one is about stability, the other does not list what was done. Also I didn't mean just announcements I did involve posts (not ones made by players though).

Display More

You're asking for a lot, you know? All of those mention working on server stability because the servers need stability, and have been getting constant improvements. They're totally noticeable. What kind of post do you need for it to coun

Display More

FYI not trying to be offensive but I need pretty much a lot more. Considering that the game did release early (considering it skipped closed beta which a few Youtubers were handing out to end up being NULL). Also within a few days a Cash Shop problem was fixed, with priced items mind you added. Not sure for many people but for myself, I enjoyed playing this game and I would hate to see it be buried due to wanting to get money from players instead of what the players actually need tto play the game. Also I don't think it's asking for much. If a game developer chooses to release a game early and skip parts of the testing phases, is it not expected to be able to perform? Also not trying to be sound rude, it's only that a lot of games have shutdown which affected players more due to opening Cash Shops, lack of server stability, and rushing development.

I mean. It's a beta.

Were you expecting a bug-free no 6 hours of twiddling your thumbs waiting experience? It's more like an open alpha if anything.

i-i just wanted to grind to lvl 55... OTL 5 days behind and counting with little to no compensation planned for the NA. #freeNAservers

Quote from Xekiro

Quote from Alzii

Quote from Xekiro

Technically

Quote from Alzii

Quote from Xekiro

Announcements and such. Such as the Full In Game Cash Shop, from Cash Shop errors, etc. Also I'm not including posts from players which in fact are more about servers than the Cash Shop.

Announcements for server stability:

[NA ONLY] Scheduled Maintenance – 02/03/2018 (14:30 CET)

Scheduled Maintenance – 05/03/2018 (14:00 CET)

Scheduled Maintenance – 01/03/2018 (18:30 CET)

Unscheduled Maintenance – 28/02/2018 (19:30 CET)

Announcements for cash shop:

SoulWorker In-Game Shop Live – 07.03.2018

Display More

Technically Maintenance does not count. Also how good is Maintenance if the servers are still down? I'm comparing the work they have done to fix the Cash Shop to the work they have done to keep the servers stable displayed from posts. Also chat filters, experience gains, etc. does not involve the maintaining a stable server. Yet one is about stability, the other does not list what was done. Also I didn't mean just announcements I did involve posts (not ones made by players though).

Display More

You're asking for a lot, you know? All of those mention working on server stability because the servers need stability, and have been getting constant improvements. They're totally noticeable. What kind of post do you need for it to coun

Display More

FYI not trying to be offensive but I need pretty much a lot more. Considering that the game did release early (considering it skipped closed beta which a few Youtubers were handing out to end up being NULL). Also within a few days a Cash Shop problem was fixed, with priced items mind you added. Not sure for many people but for myself, I enjoyed playing this game and I would hate to see it be buried due to wanting to get money from players instead of what the players actually need tto play the game. Also I don't think it's asking for much. If a game developer chooses to release a game early and skip parts of the testing phases, is it not expected to be able to perform? Also not trying to be sound rude, it's only that a lot of games have shutdown which affected players more due to opening Cash Shops, lack of server stability, and rushing development.

Display More

It's not "released" it's more like a "soft" release. The cash shop took maybe a week or more to finally function properly. The shop isn't a difficult fix to begin with, just a low priority one, but probably came with better server stability and such. You also don't need to buy anything from the cash shop if you don't want to, don't know why you think they'd get buried for a cash shop, something every MMO has these days with even higher prices than this one. 80% of the updates have been for server stability, there have been maybe 1 or 2 mentions about cash shop on a unique basis. Why are you so tilted over the cash shop being released and being so stubborn not to accept the facts that this is what they've been doing from day 1?

Also, this is a really cool page that I think you should check out!

Quote from Velo

Quote from Alzii

Whatcha gonna do with the information? What level of complexity are you looking for? Do you understand networking? Do you know how to give an ETA on experimental hardware/software/firmware/etc? Hell, most of the time they can only give us an estimation on maintenance times. By the way, why do you want compensations for a server testing period where they are explicitly testing the server stability and working to fix it? Currently you are complying that you understand that this is an issue they are actively working on and hope to resolve before the official release. We're not at that compensation gimme-gimme phase yet.

Since when did I need to have a networking and IT background to be qualified to ask for a little transparency and explanation from a company that can't seem to stop screwing up? They can make whatever post they make as complicated or stupidly simple as they want to make it, as long as they actually communicate to us what's wrong. I just want to at least be able to confirm that the team in charge isn't a complete bunch of faceless monkeys.

And yeah, I don't think it's unreasonable at all to expect some form of compensation, because the big problem here obviously isn't just a simple bug or one of the usual little issues that normally pop-up during a beta, but recurring one that's actually stopping a large portion of the playerbase from playing the game. And I know you've been around for the disgusting lag and disconnects that plagued the NA server at launch.

I haven't personally seen many games that release beta without and server/lag issues and all related problems. The games that do have an extremely small amount of problems are either gems worth trying/playing or those games are developed by behemoth companies. Game has barely been out 2 weeks. Give them time.

Quote from morgsensei

i think we are forgetting that people also sleep. it isn't like they have someone there keeping a watchful eye on when the servers will crash or something. save the complaining during normal business hours. from 6am est to 5pm est.

and please remember, everything that is going on is basically a stress test of the server with NA being the big cheese. Patience people. go play mine sweeper or something.

No excuse. A little over-time pay is to expected as an added expense the first MONTH of a game release. You don't need a full staff, naturally, but a few IT guys that can get paid to sit and play the damned game over night w access to the Twitter accnt isn't asking a lot.