I can not login EN/NA server (merged topics)

Quote from Alzii

Quote from Xekiro

Quote from Alzii

Quote from Xekiro

Technically

Quote from Alzii

Announcements for server stability:

[NA ONLY] Scheduled Maintenance – 02/03/2018 (14:30 CET)

Scheduled Maintenance – 05/03/2018 (14:00 CET)

Scheduled Maintenance – 01/03/2018 (18:30 CET)

Unscheduled Maintenance – 28/02/2018 (19:30 CET)

Announcements for cash shop:

SoulWorker In-Game Shop Live – 07.03.2018

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Technically Maintenance does not count. Also how good is Maintenance if the servers are still down? I'm comparing the work they have done to fix the Cash Shop to the work they have done to keep the servers stable displayed from posts. Also chat filters, experience gains, etc. does not involve the maintaining a stable server. Yet one is about stability, the other does not list what was done. Also I didn't mean just announcements I did involve posts (not ones made by players though).

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You're asking for a lot, you know? All of those mention working on server stability because the servers need stability, and have been getting constant improvements. They're totally noticeable. What kind of post do you need for it to coun

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FYI not trying to be offensive but I need pretty much a lot more. Considering that the game did release early (considering it skipped closed beta which a few Youtubers were handing out to end up being NULL). Also within a few days a Cash Shop problem was fixed, with priced items mind you added. Not sure for many people but for myself, I enjoyed playing this game and I would hate to see it be buried due to wanting to get money from players instead of what the players actually need tto play the game. Also I don't think it's asking for much. If a game developer chooses to release a game early and skip parts of the testing phases, is it not expected to be able to perform? Also not trying to be sound rude, it's only that a lot of games have shutdown which affected players more due to opening Cash Shops, lack of server stability, and rushing development.

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It's not "released" it's more like a "soft" release. The cash shop took maybe a week or more to finally function properly. The shop isn't a difficult fix to begin with, just a low priority one, but probably came with better server stability and such. You also don't need to buy anything from the cash shop if you don't want to, don't know why you think they'd get buried for a cash shop, something every MMO has these days with even higher prices than this one. 80% of the updates have been for server stability, there have been maybe 1 or 2 mentions about cash shop on a unique basis. Why are you so tilted over the cash shop being released and being so stubborn not to accept the facts that this is what they've been doing from day 1?

Also, this is a really cool page that I think you should check out!

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HA i see what you did there!

Quote from Nan

I mean. It's a beta.

Were you expecting a bug-free no 6 hours of twiddling your thumbs waiting experience? It's more like an open alpha if anything.

I was expecting to be able to actually play the game, my dude.

Quote from Velo

Quote from Nan

I mean. It's a beta.

Were you expecting a bug-free no 6 hours of twiddling your thumbs waiting experience? It's more like an open alpha if anything.

I was expecting to be able to actually play the game, my dude.

Welcome to the life of open beta testing with companies that treat it as open alphas

The overall service and sever stability issue feels too much for an open beta.

This is why the should do close beta 1st, but i guess they're in a hurry to open up their 20$ a pop cash shop.

I understand that this is a Beta and that there will be bugs and times when the server must go under maintenance for a long period of time, but when that time is everyday during the busiest time for NA players , I think it would be best to just simply hold out the Beta until you have a stable server. I'm not saying that I'm not grateful for the time and effort that has gone into the server, but the replies to the crashes are unfathomably negative and may result in a loss of player base due to frustration. People may counter this argument, saying that the "true fans" of the games will go through it thick and thin, but the game is for everyone, not just die hard fans.

Also...

Quote from ThatGuyVapes

Give the people that are PROVIDING YOUR UNGRATEFUL ASSES with a game, or figure out how to VPN and play the English "translated" JP servers ffs.

I swear to god, this generation is reliant on instant gratification.

I'm not a mod, but please be reasonable with your language and stop assuming that everyone is reacting the same way. The people that are talking in forums care about the game and have the decency to speak up, even if at times their own opinions seem "ungrateful" to you. A person who doesn't care will just go play another game rather than taking their time to express their opinion.

Quote from Case Nexus

Quote from morgsensei

i think we are forgetting that people also sleep. it isn't like they have someone there keeping a watchful eye on when the servers will crash or something. save the complaining during normal business hours. from 6am est to 5pm est.

and please remember, everything that is going on is basically a stress test of the server with NA being the big cheese. Patience people. go play mine sweeper or something.

No excuse. A little over-time pay is to expected as an added expense the first MONTH of a game release. You don't need a full staff, naturally, but a few IT guys that can get paid to sit and play the damned game over night w access to the Twitter accnt isn't asking a lot.

Naturally, i would agree with you on the base that it is critical for a smooth open beta and who doesn't want that? Everyone. The players, the dev, and the company. The problem with all of this however is that no one is telling anyone, at least from what we see, to do said things that you are suggesting.

I hear that Game Forge gives free beverages to their employees at least.

And that information is processed at a snail's pace.

2 days in a row, without even an explanation in the morning when the officials wake up or twitter nothing, just pretend that nothing happened !! it's time to migrate from server to server and let the NA sink

Quote from Velo

Quote from Alzii

Whatcha gonna do with the information? What level of complexity are you looking for? Do you understand networking? Do you know how to give an ETA on experimental hardware/software/firmware/etc? Hell, most of the time they can only give us an estimation on maintenance times. By the way, why do you want compensations for a server testing period where they are explicitly testing the server stability and working to fix it? Currently you are complying that you understand that this is an issue they are actively working on and hope to resolve before the official release. We're not at that compensation gimme-gimme phase yet.

Since when did I need to have a networking and IT background to be qualified to ask for a little transparency and explanation from a company that can't seem to stop screwing up? They can make whatever post they make as complicated or stupidly simple as they want to make it, as long as they actually communicate to us what's wrong. I just want to at least be able to confirm that the team in charge isn't a complete bunch of faceless monkeys.

And yeah, I don't think it's unreasonable at all to expect some form of compensation, because the big problem here obviously isn't just a simple bug or one of the usual little issues that normally pop-up during a beta, but recurring one that's actually stopping a large portion of the playerbase from playing the game. And I know you've been around for the disgusting lag and disconnects that plagued the NA server at launch.

You don't need the backgrounds, but like I said, what are you going to do with the information? Like, could you give us an example? Do you realize they are "screwing up" because they testing the servers' stability? I don't want to be a broken record about this, I really don't. You could get a post like "hey servers are down" but what's the point when there are 3 servers complaining about the issue already? I guess that's beating a dead horse and I'm beating around the bush here. Just because a CoMa hasn't said "Yo we'll fix them servers up" yet doesn't mean the world is ending and we're going to drown in goo. You don't need to assume they are faceless monkeys either, I think they are doing a fine job - not like you'll be convinced - doing what they can to communicate between developers and players. Personal headaches and opinions aside, on the topic of compensation, let's say: Billy has gone over to Andy's house to play. Andy is eating a nice, cheesy bowl of Mac & Cheese. Billy asks Andy if he can have some of it. Andy complies, allowing Billy to have one spoon full! What a nice boy, Andy. The next day, Andy asks Billy if he has the 5 bucks he owes him for the Mac & Cheese. Billy is totally flabbergasted! Billy never knew he was obliged to compensate for something Andy was had given consent for!

Maybe this isn't the best metaphor, maybe I'm never gonna get through to anyone. I've got the caffeine jitters here at 11 PM on the Eastern Coastline with a raging headache. Where am I, anyway?

Too much work. Rather just sleep

Im starting to think they may have lost the right to publish it on NA... lol

i don't think any1 is there to check the servers untill the morning it's 10:30pm were i live. i posted on facebook last nite and it took 16 hours for them to get back to me so don't even plan on playing NA server till noon the next day.. what gets me is that the NA server seems to be the only one dying ever nite... how many more ppl would be bitching is all the servers were down 16 hours at a time?

everyone typing too much in their responses =w=

Quote from Neptlude

Estou começando a pensar que eles podem ter perdido o direito de publicá-lo em NA ... lol

Gameforge não é de NA?

Quote from Inabi

everyone typing too much in their responses =w=

soo many essays and short answer reponse...am i grading these essays using the essay rubric?

can we try to keep these comments like short and sweet? i really enjoy my tl;dr style of commenting.

Quote from LiberosK

Quote from Neptlude

I'm starting to think that they may have lost the right to post it in NA ... lol

Gameforge is not from NA?

they from EU...

right?

Quote from Inabi

everyone typing too much in their responses =w=

. . .

Quote from Alzii

Quote from Case Nexus

Quote from Alzii

Quote from Case Nexus

And the lack of communication about it all is getting taxing as well.

Two nights in a row of not being able to play, but they sure as shit go that cash shop working.

smh

What kind of communication are you looking for? "The server is down"...? That's all they can really tell you at this point

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Yeah, that would be nice. To know that at LEAST they know and the 'joke' that we have to wait on them to 'wake up' tomorrow, for the SECOND night in a row, is just a joke. Not too much to ask, imho.

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But you know the server is down, why do they need to tell you that? By the way, how transparent is your shower curtain? Asking for a friend.

Quote from Velo

Quote from Alzii

Quote from Case Nexus

And the lack of communication about it all is getting taxing as well.

Two nights in a row of not being able to play, but they sure as shit go that cash shop working.

smh

What kind of communication are you looking for? "The server is down"...? That's all they can really tell you at this point

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They could say that, tell us why exactly the servers are down, give us an ETA, and offer some compensation for their screw-ups, like every other reasonable publisher would do.

Really, they just need to maybe give us some insight as to why so many issues you'd think they'd deal with in alpha testing are happening in a public "beta."

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Whatcha gonna do with the information? What level of complexity are you looking for? Do you understand networking? Do you know how to give an ETA on experimental hardware/software/firmware/etc? Hell, most of the time they can only give us an estimation on maintenance times. By the way, why do you want compensations for a server testing period where they are explicitly testing the server stability and working to fix it? Currently you are complying that you understand that this is an issue they are actively working on and hope to resolve before the official release. We're not at that compensation gimme-gimme phase yet.

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This is my 2cents. Since GF opened up the cash shop and officially let player support the game with cash, they are now more obligated to provide some kind of compensation for lost server time.

To me, this is now (even though, in an extremely short span of time) like those other games in perpetual beta testing while having microtransaction. Those other game do give compensation to lost time. (How ridiculous this may sound, it has some truth in it).

Quote from morgsensei

Quote from Inabi

everyone typing too much in their responses =w=

soo many essays and short answer reponse...am i grading these essays using the essay rubric?

can we try to keep these comments like short and sweet? i really enjoy my tl;dr style of commenting.

Thing is most of the discussions are leading nowhere. Game crashes = play another game. I'm sure everyone here are gamers and have played several games before SoulWorker. Nows the chance to catch up......................................................or just sleep

Quote from ThatGuyVapes

I can't even get NA server to show up on the list. It does when it wants to.

HOWEVER

Remember guys, THIS IS BETA. It's not going to be perfect right off the bat. There WILL be bugs. Things WILL mess up, as is with ANY game in Beta. Give the people that are PROVIDING YOUR UNGRATEFUL ASSES with a game, or figure out how to VPN and play the English "translated" JP servers ffs.

I swear to god, this generation is reliant on instant gratification.

u dont need vpn for japan ver.