For laptops or keyboards with Fn key, the screenshot key is set to that Fn key as the default (though not shown when the Settings ins brought up).
Common desktop keyboards don't have the Fn key, so they won't be able to screenshot unless they manually set it.
We can manually set the Screenshot key to be Print Screen, but that setting doesn't seem to save once the client is closed.
Setting "Print Screen" in the file GameCommonOption.ini under the options "[Control Option]Save ScreenShot Key=" doesn't make a difference.
Proposed resolution: make PrtScr key the default screenshot key, and make the game save whatever key they may set on it.