Name not availible after 40+ hours; Deleted Characters are not removed from Guild

    So I deleted a character, waited for 24 hours, waited for another 15 hours, and now its been over 40. The character was a level 5 character, and I have contacted support because I am sick and tired of the wait, but they aren't replying also.

    Additionally the character that was deleted hasn't been removed from the guild from the system, which I was afraid might have occupied the name in the game for the time the character was still in the guild.


    I am pretty pissed because I've been wanting to play, and now I don't want to give up on the name after waiting for so long. The Name cannot be found over the Community meaning that noone else has it so far. No matter my rage the bug that a character remains in the guild after being deleted still has to be fixed.

    KrgjvPh.png

    Guild Sanctuary - Guild Master - Lucienne

    Discord: Vivi#4811

    To use again a name you have to wait 7 days after deletion (it's like this in KR/JP/TW servers as well).

    About the character in the guild I can't be of help because I've never deleted a character in a guild nor I have been GM to expel them


    EDIT:

    There is a warning saying that the data about the character will be taking 7 to delete (JP server). Here it doen't appear

    ae6789b428.jpg

    Edited once, last by Giraffno ().

    Support told me it's 15 hours after deletion. They told me I could contact them to get the name deleted immediatly. They didn't get the hint that I wanted to have the name instantly with the first message, so I wrote another message, no reply since.

    KrgjvPh.png

    Guild Sanctuary - Guild Master - Lucienne

    Discord: Vivi#4811

    Misuto, I'm in the same situation. The response I got from Akkarin of the Soulworker Support Team saying:

    Quote

    In case of a character deletion, the use of your in-game name is not available immediately. The character name will be blocked for at least 15 hours after deletion.
    However, this is not the exact waiting time, this delay can increase depending on your level.
    If you don't want to wait and would like to use the name now, we can also liberate the name for you.
    Thank you for your patience and understanding.

    Of course, immediately I jumped at the opportunity to have my character liberated so I responded back. However... I got a response from Ellis the Team Lead Support telling me:

    Quote

    Thank you for contacting us back.
    Due to some technical issues with NA server at the moment, we're unable to assist you with this request.
    However, we do keep that ticket pending, and as soon as we fix the issues with the server, we'll come back to you for the character names.
    We do apologize for the inconvenience and thank you for your patience.

    I responded back and now it has been about 24 hours and still no response. I'm around the 50 hour mark and the character name I want is still unavailable. Assuming they'll get back to me when the servers are "fixed" I'll probably get my character name back after beta lol

    To be fair, I shouldn't have had any high hopes on gameforge, they haven't been the most reputable company.

    At least you got a response (I got the same response from Akkarin, but no follow up). I am on EN server, and my character has been deleted for 64 hours now. I've been waiting for a second response for 37 hours. I have been sitting in front of the PC for most of the day just incase it might finally be availible. And I don't want to stop now and take another name because it would mean that I wasted that time for nothing.

    KrgjvPh.png

    Guild Sanctuary - Guild Master - Lucienne

    Discord: Vivi#4811

    Just got my Response

    Nice to have a response, unsatisfying that I won't know how long it will take.

    KrgjvPh.png

    Guild Sanctuary - Guild Master - Lucienne

    Discord: Vivi#4811

    Just wondering if anyone else has any luck with this yet? My username has been deleted for just over 8 days now and still cannot reuse it.

    No I am pretty unpleased with the support tbh, they sent me a message a day ago claiming since I have the name again (which I don't) that they will close my ticket. I complained. The message I recieved after wards was that they couldn't help me because I have to link my Steam acc with my Support Acc first, so they will close the ticket again.


    The name is still not availible and I cannot link my steam acc because the Option for this is missing for me (buggy I guess). The name still isn't taken, nor availible, and the support just ditched me with excuses.

    KrgjvPh.png

    Guild Sanctuary - Guild Master - Lucienne

    Discord: Vivi#4811

    Yet another Asian developed game that has character names locked after deletion, for some completely asinine reason.


    Either they're locked for a certain amount of time, or permanently locked for the lifespan of the game.


    When will this end? I'm utterly baffled as to how any game could be designed like this.

    Still can't get my name and it's over 5 days deletion from now on.


    I guess I'll stop playing this game if my name is taken... è_é

    At least support read your ticket properly.. I contacted them for the same issue about 40+ hours wait on a lv11 I deleted and they replied with "names can't have space in them" lmao... completely irrelevant response.

    Chii_Sig_Quest.png

    A week ago I linked my steam profile to my account after support finally responded back telling me to do so. No response since... I've just been pressing complain every 2 days.

    The name I wanted still isn't availible, so its been 2 weeks. It hasn't been taken yet either. Anyone else have any luck? Because that could mean that some nicknames won't be availible agian ever after deletion.

    KrgjvPh.png

    Guild Sanctuary - Guild Master - Lucienne

    Discord: Vivi#4811

    Hey. They are working on the name problem. It has been a bug since the launch of beta. The 7 day duration or 24hr duration for names to be released inst working. Be patient!~ If you open a support ticket with them they will tell you basically what I said. Sorry that everyone is waiting so long. I'm waiting as well. I learned all this from support. If you ask them to release it they will tell you they cant rn. Just keep waiting! Goodluck Everyone <3

    Quote from Cali

    The same happened to me and after 3 days I contacted the support and they unlocked my name in, like 30 hours

    Try again with the support and good luck:)

    Oh wow... so it's possible to unlock the name? I think most of us have support tickets that are marked pending since they said they can't do it yet x.x


    Edit: time to try and update ticket I guess

    Chii_Sig_Quest.png

    Edited once, last by covertrui ().