Our guild used a radio, waited 2 hours and the radio finished, 3 minutes later before any of us went into a dungeon. Friend popped 100% exp book and then, "A system has made a restore.." we didn't go in and then another 3 minutes of that spam message and the server turns off. Now the energy will be wasted because the FP reset is going to happen before servers are back probably. And his EXP book will be gone too I'm assume.
Cash items gone.
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Good thing the game is in open beta testing taking people's money with no wipe and issues won't be compensated, as support told me.
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Restart your game
an the next look at every char you have in the shop a menu wich char gets this item.
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only do not use premium consumables during the BETA, which server can crash without prior notice and goes into maintenance very often.
Try to explain it as best you can with the support, here is difficult to solve that kind of things.
Note: it's still good that you post it, so others can know the risks involved.