Why do the tickets-support system respond late?

    Hello,


    Because I have answered a bilingual "Turkish" that I threw, I am sending the other open tickets as "Turkish".

    I think there is only one administrator who responds in "Turkish" right now and I think it is the "Crezcent" support officer.

    Or because of "TR" at the end of my username, I understand that I am "Turk" and if I write a ticket in English, it is direct "Crezcent".

    If the "ticket-support system" does not work on the weekend, it is useful to know. [If it works like payment support.]


    Or you can include 2 vocabulary in "English and Turkish" in your ticket, and there is not a note that we can direct a manager who can answer "Turkish" when there are unexplained parts.

    Does the system work so slowly in both languages?


    I would like to receive detailed information from the authorized administrator about the subject.


    Thank you,

    Best regards.


    Note: If the topic is opened in the wrong section, please ask the appropriate moderators to move it to the appropriate place. Sorry.

    It depends really. I'm not wholly sure, but I think I understand what you're trying to ask for. Typically game support desks will be swamped especially with recent happenings. If anything I'd same Gameforge has some pretty decent reply time when they are able.

    Hello,


    The ticket-support system does not work on the weekend but usually you should get an answer pretty fast. If you open a ticket in English, you will get an answer in English as well. You can directly write in Turkish if you prefer. Thanks.

    Former Responsible Community Manager