soulcash Error, Blocked from Chargebacks, Now Bank Transfer? Please Help

After purchase 99.99 soulcash from steam pop up window and Now when we submitted ticket to soulworker support they stated

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"Hello Momorla,
Thank you for your e-mail.
A reactivation of your account is currently not possible.
Your account has been blocked due to a chargeback of the used steam wallet "

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Steam customer support say

"Message from Steam Support on Mar 23, 2018 @ 9:53am | 3 hours ago
Hey,
Our records indicate that your purchase of 13250 SoulCash made on March 20th, 2018 was refunded by the game SoulWorker directly rather than by Steam. It looks like this occurred within minutes of the initial purchase.

Unfortunately, as this refund was not done through Steam or by Steam, you will need to contact SoulWorker directly through the link previously provided for more information as to why this has occurred. We cannot contact their support team on your behalf at this time. However, if needed you are welcome to provide a copy of this correspondence to their support team.

If the SoulWorker support team is unable to assist you, your response will need to include a copy of your communication with them so that we may further investigate the issue.

If you need help submitting a screenshot, please see our Saving a Screenshot article.

Best Regards,
Cassie
FROM STEAM CUSTOMER SUPPORT."

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NOW, In order to reactivate my account, the customer support said

"To reactivate your game account you have to transfer the amount of the steam transaction to the Gameforge bank account."

Owner: Gameforge Productions GmbH

Amount: 99,99 USD

IBAN: 123434564363463463

SWIFT: 231123414141

Reason of Transfer: dasdjaldja

I used random numbers for the IBAN and others

Kind Regards from Karlsruhe / Mit freundlichen Grüssen aus Karlsruhe
Verify Gameforge Support"

IS THAT A NECESSARY I purchase the soulworker from steam wallet which I sold some csgo and pubg gear to make that money and now to reactivate I have to go to a BANK and transfer the amount to their SOULWORKER BANK ACCOUNT?

QUESTION? What should I do? LOL Wells played Soulwoker.

Here is Update, Guys. Well Played. Save my Money for another game. AHAHA

Quote from Momorla

Here is Update, Guys. Well Played. Save my Money for another game. AHAHA

Answer from: SK		2018-03-28 10:09:55
Hello Momorla, Thanks for your email. You can pay 99,99 USD = 80,67 Euro via bank transfer. Another way is not possible. Kind Regards from Karlsruhe / Mit freundlichen Grüssen aus Karlsruhe Verify Gameforge Support ________________________________________ Gameforge 4D GmbH Albert-Nestler-Straße 8 76131 Karlsruhe Germany f +49 721 - 354 808 158 SK corporate.gameforge.com Registered Office | Sitz der Gesellschaft Karlsruhe Register Court | Registergericht AG Mannheim, HRB 718029 VAT ID | USt-IdNr. DE 814330106 Managing Directors | Geschäftsführer Alexander Rösner, Jeffrey Brown

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