There have been multiple people on the forums that have had various problems with payment recently so it is an issue that should be looked into. Your best bet is to contact support, they probably wont do anything and blame it on you but its worth a try. Be carful of any type of chargeback though since they can lead to a ban sometimes.
There have been multiple people on the forums that have had various problems with payment recently so it is an issue that should be looked into. Your best bet is to contact support, they probably wont do anything and blame it on you but its worth a try. Be carful of any type of chargeback though since they can lead to a ban sometimes.
I already charged back because #1 I didn't even want this order. I already made an order, and used that Soulcash, and now It's charging me at this time? when the server is in maintenance how could I even make an order? This is from like last week when I first placed the order I used. I explained this to support, and if they ban me I don't care because this is a scum bag thing to do. I told them refund me these double charges because I never used the Soulcash if they ban me, and my team will quit this game. I hope support does their job.
Hello,
for this type of issues please contact our billing support. In the forum we cannot give you any answers on the issue, since the case needs to be checked by the respective department. 
(sign in through STEAM available).
Important:
1. SoulWorker is not available in the list of games for the moment. You can choose another game and specify in your ticket that your request is related to SoulWorker payments.
2. Please keep in mind that Game support cannot handle payment requests.
