But you see, you can check your transaction history, i feel like it's not that hard for them to compensate people that spend money. Unless this is the punishment they want to give to people that do the beta test. That's the "benefit" the beta tester get, and new players that came in now have the benefit of getting fair soulcash with the money they spend.
When am I going to get good rates on Soulcash?
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But you see, you can check your transaction history, i feel like it's not that hard for them to compensate people that spend money. Unless this is the punishment they want to give to people that do the beta test. That's the "benefit" the beta tester get, and new players that came in now have the benefit of getting fair soulcash with the money they spend.
I completely agree. Also, we aren't even in beta anymore. The game is officially released and they should have fixed the soul cash rates long ago or they could have at least warned us that the rates were different depending on country and that a fix would be coming BEFORE we spent our money. People like myself that don't usually use the forums wouldn't even know that the rates were unfair before.
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Just got word back from support. They will not reimburse. “As of yet”
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This is so sad...given the price of the items in the Cash Shop, and the regional comparisons there is no logic behind 100 USD not getting more than 20k+ soul cash. The have to see there is some bias here.
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I received a response to my ticket as well.
Hello Luminalia,
thank you for contacting SoulWorker Customer Support.
Currently, we do not have any information whether there will be a compensation/reimbursement of some sort. If there will be, it will be announced in the forums as we did before for the hairstyles' price changes.
If you should have any further questions, please do not hesitate to contact us again.
Best regards,
Kiareko
SoulWorker Support Team
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Display MoreI received a response to my ticket as well.
Hello Luminalia,
thank you for contacting SoulWorker Customer Support.
Currently, we do not have any information whether there will be a compensation/reimbursement of some sort. If there will be, it will be announced in the forums as we did before for the hairstyles' price changes.
If you should have any further questions, please do not hesitate to contact us again.
Best regards,
Kiareko
SoulWorker Support Team
hmmmm well i dont have to say much about that...i think you already have a few ideas >.>
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You see this is what pissed me off, when beta testing phase a lot people already knew the different rate people are getting from different country. People complain and mentioned it on the forum, but the company or CM didn't mentioned anything about changes or planning to change. So people assumed this soulcash is going to stay the way it is, might be to help out different country. Since every country standard of living is different, which is understandable.
The thing that pissed me off is that if you are going to do it that way, stay that way and be consistent. Don't just do it this way and 2 months later tell us "Ohh we are going to change it now". The inconsistency is what pissed me off right now. In this way, should we spend now? is it safe to spend now? what if two months later, the rate change again? and if we dont spend, 2 months later will they change it back to the way it is before?
And to be honest - how hard is it to compensate people back? all Players can check their history transaction in cash shop of how many time they purchased soul cash, just refund the differences. Or at least give us an explanation why they decided to change it and explanation of why we shouldn't get refund/reimburse the differences. (Why is beta tester have to be punish by the soulcash rate? isn't that means it's better to not be beta tester to help them test out the game?)
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But you see, you can check your transaction history, i feel like it's not that hard for them to compensate people that spend money. Unless this is the punishment they want to give to people that do the beta test. That's the "benefit" the beta tester get, and new players that came in now have the benefit of getting fair soulcash with the money they spend.
They would have to write a script or something to scan everyone's account to auto compensate them and they may not want to spend the resources to do this. I think a more likely solution is that they compensate based on tickets (ie. it will be up to us to write the ticket). That's assuming they will compensate to begin with.
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You see this is what pissed me off, when beta testing phase a lot people already knew the different rate people are getting from different country. People complain and mentioned it on the forum, but the company or CM didn't mentioned anything about changes or planning to change. So people assumed this soulcash is going to stay the way it is, might be to help out different country. Since every country standard of living is different, which is understandable.
Yeah..they did though. There was a post by the person responsible at GF for the rates that they where going to look into it.
I'll check. We do not change our exchange rates that often (our payment works for all our games), might be that the rate is based on a very old Canadian Dollar / Euro exchange rate
It could've been better highlighted, way better in fact, but the info was out there.
And to be honest - how hard is it to compensate people back? all Players can check their history transaction in cash shop of how many time they purchased soul cash, just refund the differences.
Let's say about a hundred people have bought soulcash. That's a hundred log-files you need to manually go through and refund. It's not hard per se, it's just really time consuming. Of course you could try making a script for it but that's just asking for mistakes and they'll probably want to avoid any of those when dealing with cash-shop, and therefore rl-money, issues.
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I'll check. We do not change our exchange rates that often (our payment works for all our games), might be that the rate is based on a very old Canadian Dollar / Euro exchange rate
Now this is my question though, does it means the rate we are getting now will eventually change again? might go higher or lower according to the exchange rate then? so few months later, 100 USD might get use more soulcash or lower depending on how real world economy is doing?
And as for go through and refund, yeah it's really time consuming but shouldn't they think about the soulcash issue more seriously then? yeah, script it asking for mistakes and they'll probably want to avoid any of those when dealing with cash-shop. So their real life money is an issue, and the consumers/customer real like money is not an issue then? For me, I just want the soulcash to be consistent. If they want to do exchange rate, okay it's fine. So how often does it update then? every 3 months the currency going to update with new exchange rate? every 6 months? because with this inconsistency, everyone will be reluctant whether to spend now, or maybe wait for a couple months then it might raise.
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But you see, you can check your transaction history, i feel like it's not that hard for them to compensate people that spend money. Unless this is the punishment they want to give to people that do the beta test. That's the "benefit" the beta tester get, and new players that came in now have the benefit of getting fair soulcash with the money they spend.
They would have to write a script or something to scan everyone's account to auto compensate them and they may not want to spend the resources to do this. I think a more likely solution is that they compensate based on tickets (ie. it will be up to us to write the ticket). That's assuming they will compensate to begin with.
Well i already tried - all they said there is no plan for refund/reimburse to players. So pretty much saying that's what you beta testers got for spending in game early.
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I'd like to leave my thoughts on this matter ...
The current situation with NA pricing cannot be compared to the hairstyle pricing change we had previously.
In the case of the hairstyle pricing change, it was a case of setting an initial price and then reducing it later. This is no different from you buying something and then the store slashed it's price later.
However, in the case of the NA soulcash pricing change, it was acknowledged from the highest levels in the company (VP at Gameforge) that the price differences should be due to exchange rates, which is clearly not the case. The fact that after investigation, they are making adjustments to give us 30% extra soulcash means that there really was an error in their original pricing.
If you bought something from a store and they later reduced the price of the item, you don't expect them to return the difference unless that store had a price protection policy (which is not the case here).
However, if you bought something from a store and they gave you the wrong amount of items due to an error, then you do expect them to give you the correct amount after they verified that it was due to an error.
So in my opinion, Gameforge should allow us to write a ticket and get the missing 30% soulcash back.
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Why do you think they changed the rates after all the bullshit they have done these past few weeks? Because they felt the playerbase dropped.
If there will be compensation when do you think they’ll do it? Will it be before or after they reach 1k players online?
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Display More
I'd like to leave my thoughts on this matter ...
The current situation with NA pricing cannot be compared to the hairstyle pricing change we had previously.
In the case of the hairstyle pricing change, it was a case of setting an initial price and then reducing it later. This is no different from you buying something and then the store slashed it's price later.
In the case of the NA soulcash pricing change, it was acknowledged from the highest levels in the company (VP at Gameforge) that the price differences should be due to exchange rates, which is clearly not the case. The fact that after investigation, they are making adjustments to give us 30% extra soulcash means that there really was an error in their original pricing.
If you bought something from a store and they later reduced the price of the item, you don't expect them to return the difference unless that store had a price protection policy (which is not the case here).
If you bought something from a store and they gave you the wrong amount of items due to an error, then you do expect them to give you the correct amount after they verified that it was due to an error.
So in my opinion, Gameforge should allow us to write a ticket and get the missing 30% soulcash back.
You say that tho but many retailers here in NA offer price matching after you have made a purchase as well as before. So thats not really a good example. I know for fact at Best Buy if you purchase something and find it cheaper in 30 days or so you can 1. return it or 2. they will match the price. And thats just 1 company. Wal-Mart, Target, and several other retailers practice this method.
That said. The company that runs this is not American. So not sure what the EU standards are. However fair is fair. They rates should be the same. Few and far between games are made in the USA. That said they are 100% full of it when they say the rates need to be different. They simply are just high. Just like how they are in Tera EU vs. Tera NA. I could not tell you how many people quit the EU to play in NA for this very reason.
To sum it up the company simply is greedy. They lack communication. People here though it was just simply because it was to much to list so they have ninja patches. That's not so lol. They are the most incompetent company that has ever been bestowed upon the gaming community. Why do I play? I'm simply a hopeful fool that was praying they had changed their ways. However that has yet to come to fruition.
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You say that tho but many retailers here in NA offer price matching after you have made a purchase as well as before. So thats not really a good example. I know for fact at Best Buy if you purchase something and find it cheaper in 30 days or so you can 1. return it or 2. they will match the price. And thats just 1 company. Wal-Mart, Target, and several other retailers practice this method.
You're talking about what I was refering to as a price protection policy.
I wrote :
If you bought something from a store and they later reduced the price of the item, you don't expect them to return the difference unless that store had a price protection policy (which is not the case here).
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Agreed there needs to be some sort of compensation, we got screwed hard for wanting to support the game. Personally I've lost well over 40k soulcash just from this change. It's very typical for real retailers to change prices on things and compensate those who bought it at an earlier price given the timeframe is close. It's a little trickier considering some of us have been putting money in the game since cash shop opened (over a month ago) but I'm sure if they just compensate us in some shape or form it will all be good. All I know is something definitely needs to be done.
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Ya... If i go to Costco and buy something, then 3 weeks later its on sale, all i have to do is go to costco and have them look up my purchases and they will refund me the money for the sale so, I end up paying sale price anyway.
Honestly, this puts me off from wanting to spend any more money on this company.
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Ya... If i go to Costco and buy something, then 3 weeks later its on sale, all i have to do is go to costco and have them look up my purchases and they will refund me the money for the sale so, I end up paying sale price anyway.
Honestly, this puts me off from wanting to spend any more money on this company.
I guess when you put it like that. But when they said that they are actively looking at Premium Shop prices what in your mind thought "I don't feel like waiting for price changes even if they were obviously absurd"
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I think you guys will have a better chance at getting results by using the error correction argument instead of using the price protection policy argument here.
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So did someone actually try writing a ticket? You would at least get an explanation. No point in arguing if you haven't even tried.
I don't think there was a bug here, so the "error correction" argument may not work. Well, I guess you can try.
