All my characters disappeared after the game patch (merged topics)

i hv same problem like u... after update suddenly my char is missing

Hello!

Can you please check again and tell me if they are visible now?

nope still missing from NA server.. all of my char.. i alr send a ticket too...

If you are playing via Steam, please shorten your Steam name (to below 20 characters) and inform us if it helped.

yep.. same like him...mine just 14 characters

Our team is currently working on it, please contact our support in case you are facing this issue, in order to give us more information.

Sorry for the inconvenience caused and thank you for your understanding!

i alr send the a ticket after i find my char is missing...alright i will wait for the news.. thx for helping

Quote from Frixy

Quote from threea

If you are playing via Steam, please shorten your Steam name (to below 20 characters) and inform us if it helped.

My steam has below 20 characters, 7 characters to be more specific. I just tried to log in again and my characters still don't exist.

Quote from hibaslips

yep.. same like him...mine just 14 characters

Did you resolve the issue? My friend is having the same issue!20180529201951_1.jpg

So today is 5/29/2018 and i went on steam, and update of SW popped up. I installed that update and everything, waited 6 hours for servers to be fixed ( they put announcement on twitter about improving servers ) and what happened ? My lvl 20 chacter is gone. I tried everything, from reseting steam,pc,... and went on a lot topic to try to fix it and nothing happened and i saw people facing same issue. So this is the deal, my character isn't completely gone, but " half " like i don't have it in my server where i played it ( English Candus ) and on the server there is my character still in guild. I tried to create new character with same name just to see if anything would happen, and what happened is " there is already someone with that name bla bla " ( my chacter ) so what can i do now, my character lvl 20 is gone from my loading server screen, shes still in game/guild and i can't do anything about it. I contacted support, waiting for their reply but till then there is like nothing i can do. I requested new character level 20 with my inventory or retrieve of my chacter ( Stella Urbel ) and no, i didn't delete it accidentaly cause i downloaded game few days ago and i tested to delete chacter it's gotta be active for like 150+ hours which is impossible, and i only have 30 hours on that character i spended. What can i do now ? How do i retrieve my character so it pops up again in my EN candus server ? what will happen with my character and inventory ( it only says 22+ hours offline to the guild members ) ?

Hello RIO

I merged your thread with this one, we are aware of this problem.

Please contact our customer support for more information and help:

https://soulworker.support.gameforge.com/

Regards,

Arp

Hello everyone!

Please stay tuned for more information.

Sorry for the inconvenience caused!