Premium shop bugged?

    Does anyone have this bug when you buy something from the premium shop, you didn't get it in your mail since the maintenance? (For your information, yes I had enough Soulcash, yes I sent it to the right character, yes I picked the right server, yes I clicked refresh in my mail 25 times) I didn't get it after 2 minutes. I tried to buy another one, since I was gonna buy one for my friend, I still didn't get anything. I bought a THIRD one to see if this is actually bugged, and I didn't get any of my 3 fashion cube. I have been waiting for a hour and still counting.


    I sent a ticket already.


    Have this kind of issue already happened to anyone? Did you get a refund? Let me know if I'm not the only one.

    Hello! This should be fixed by now, the items were delivered again in the accounts that did not receive their purchased items directly.


    Thank you for your patience. :)

    ..She threw away all of her masks and put on her soul..

    Quote from threea

    Hello! This should be fixed by now, the items were delivered again in the accounts that did not receive their purchased items directly.


    Thank you for your patience. :)

    unfortunately my outfit still did not return. i have all other pieces of this set but outfit just gone( and i am sure i didnt sell it or discard it. if you can't help with even these small issue. i dont know what to say. you just close my ticket and didn't even login on my account. sad story.

    Hey there!


    As you can see, my answer in this post was for a different issue than yours, mentioned in the main topic. As it was pointed out here already, you should contact our support for your issue-since it is a different individual case we cannot help you with - in the board. :)

    ..She threw away all of her masks and put on her soul..