Players gettin banned and having their Dz removed for no reason is a serious issue and Admins & Moderators should do all they can to help players, not block their threads.

    Seriously there have been 2 threads already in a dead game forum (yes there's barely anyone playing) where many players were saying how they got their account banned and I have more in my guild, I know for sure some of those people didn't use a 3rd party sites and definately don't know how to ""duplicate"" dzenai as this is probably not possible since you need to be a hardcore hacker who knows programming and reverse engineering to do that in an online videogame and those hardcore hackers probably won't waste their time on soulworker (dead game btw) let's be realistic :D:D:D hacking attack speed and mov speed without having some sort of hackshield is 1 thing, hacking moneys is a completely different thing.

    Now with that being said the main focus of the thread: dear threea , Albus and Quality as the ones who have the power here, since apparently contacting the game support doesn't work and they reply with some copy paste about how they "made all the checks we are sure you duplicate dzenai, thanks for contacting support". IT IS YOUR JOB to let Gameforge know there has been some sort of problem in the game and people are banned by mistake or atleast they should look into it for real since they are gameforge customers who some of them spent moneys into the game, and some are from more poor countrys (yes no joke) where they can't really afford to use moneys on a videogame, let alone "duplicate moneys" and buying hacks or moneys from 3rd party sites. The game is losing it's players and customers for those who spent moneys on it, and banning them will definately not make them comeback anytime soon so atleast you 3 help us players for once and don't be neutral. Thx for reading

    What hurts me is that we do not even help the players and we close all posts forum and we all have the same messages 'duplication of dzenais' We have no evidence even we want I do not know how to help us a little ..

    <3 TeaAndBiscuits <3 LvL 10, Server EU recruits !


    [Haru 68 Mystiic & 68 Maki | Stella 61 Mystiica | Ephnel 0}

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    Mate i got ban for few days cause 6 days ago i was received 500 millions from a low level character in exchange a outfit that he received it with his main ! After i explain them that i'm dealing daily with many players that buying SC aka soul coins from me or trading for other goodies iv got this answer :


    So if some one decides to send the DZ from a low level character or alt account you will get ban ! Cause they assuming that you buying gold !

    It proves Gameforge lack of involvement and lack of concern on the topic letting it just dissipate into the night that Gameforge is incapable of being a decent company.

    And the latest answer i had is :


    Hello xDice,

    Thank you for contacting SoulWorker Support Team.

    We thank you for your explanation, but it doesn't explain us the situation. It appears that on 06.07 you received 500 000 000 Dzenai from a player but not for an exchange, it also appears that this low level character is clearly related to gold selling.

    For all these reasons, the account will stay blocked. This decision is definitive.

    Best regards,


    Even if they delete money that i paid for (buying soul count and selling a outfit) they won't unban me either ! So i have to wait till 19.07. Here another answer :


    Hello xDice,

    Thank you for contacting SoulWorker Support Team.

    The 500 000 000 Dzenai have already been deleted. Again, our decision is definitive the account will stay blocked and won't be released before 19.07, this suspension will stay in the record of your account.

    Our evidence are communicated in a legal framework only. You won't receive a contrary decision.

    Best regards,

    Edited once, last by xDice ().

    Lets be honest though, they (the players) probably wouldn't admit using hacks/abusing bugs if they really used them.
    I'm not saying that Gameforge didn't make a mistake, but just because people claim that they haven't used cheats/hacks/used bugs/whatever doesn't mean they are right.
    In another game, one of my guild members got banned and claimed that Gameforge declined to tell him why they banned him. Turned out later that he had bought gold...

    I have nothing to reproach myself personally, I think it ban me because it is the amount of dzeina on my account because of the purchase resale to the market or dzeina which circulated bots on my account a other people surely ..

    <3 TeaAndBiscuits <3 LvL 10, Server EU recruits !


    [Haru 68 Mystiic & 68 Maki | Stella 61 Mystiica | Ephnel 0}

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    Quote from Nirakan

    Lets be honest though, they (the players) probably wouldn't admit using hacks/abusing bugs if they really used them.
    I'm not saying that Gameforge didn't make a mistake, but just because people claim that they haven't used cheats/hacks/used bugs/whatever doesn't mean they are right.
    In another game, one of my guild members got banned and claimed that Gameforge declined to tell him why they banned him. Turned out later that he had bought gold...

    i know what u mean but at the same time what if you get banned and actually didn't do anything? thats why i'm asking them to tell gameforge to check as they might be losing their customers, if a person is innocent they have no way of proving that

    Quote from Nirakan

    Lets be honest though, they (the players) probably wouldn't admit using hacks/abusing bugs if they really used them.
    I'm not saying that Gameforge didn't make a mistake, but just because people claim that they haven't used cheats/hacks/used bugs/whatever doesn't mean they are right.
    In another game, one of my guild members got banned and claimed that Gameforge declined to tell him why they banned him. Turned out later that he had bought gold...

    I do agree with you but the facts/doesn't fit to my issue ! i have already billions and after 6 days "they ban me" and asking me what happen with those 500 million who send them and why?! How i can know if some one who decides to send me money from another account or low level character is a gold seller? And why you keep this ban since you removed those money ! Why you ban some one since you have logs what he bought / when / how * be able to see all your trades / chats / comvo's . You will answer me i took them 6 days after investigations to ban me (even with out proofs from their side) and i can't do anything about that ! So IF SOME ONE from the players decide to make a alt account and transfer his money there or alt character automatically becomes a gold seller?

    Yep, I absolutely agree, they should double check it (I hope they only ban when they're 100% sure anyway...).
    I just wanted to say that we should also consider the possibility that GF is right


    Edit: if you receive millions/billions of Dzenai from an unknown source, just poke GF and ask them whether they can confirm that it is from a legit source. Best case: you can keep it. Worst case: it's removed but you are not banned (no gain, no loss).

    threea

    you are CoMa [EN] or not?

    his door is confused to see all this complaints that are closed by an automatic message. and no announcement is made to calm people ??

    something is not going at all.




    I used a lot of money in the game for my friends, to make it fun and there they are ban? for duplications while he never have anything.

    I only regret having to throw money into this game.

    I am not ban but I do not tolerate.

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    Dead By Daylight 1k6hrs !

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    Quote from Nirakan

    Yep, I absolutely agree, they should double check it (I hope they only ban when they're 100% sure anyway...).
    I just wanted to say that we should also consider the possibility that GF is right


    Edit: if you receive millions/billions of Dzenai from an unknown source, just poke GF and ask them whether they can confirm that it is from a legit source. Best case: you can keep it. Worst case: it's removed but you are not banned (no gain, no loss).

    Yeah the point of this thread is that these people who here are never answering any of the comunity messages but just closing topics over and over, could use their power to actually contact gameforge and ask them what the heck are they doing (to not use offensive terms) since apparently typing on the forum this or that in any section doesn't make a difference. OH WAIT it does when you screen a translation error and do their job for them :D

    I'm just curious if they believe if everyone who was blocked has done micro-transaction with DZ involve and that's pretty bad now; considering, you could easier make 500m in a couple of hours of running raid content. With inflation that money amount shouldn't even look like anything compare to others, but that isn't the point.

    There's was a mass amount of people who were ban, (I'm going 1200~ hours strong but i was banned without reason?), who haven't gotten any details to why they were blocked, other than to assume they were banned for Gold Transaction, which isn't true for everyone. In hindsight, if they would release more info, in terms of the mass ban wave and the general idea they were, we would be more understanding rather then assume the worse for false principles.

    No mate if you want to gift 500m to a friend you will be banned aka GAMEFORGE policy .

    Sad fact : they do have the right to ban you any time the want as long they want and you can't do anything about that !

    Is only legal until i actually decide to take this issue to court and a court judge decides to say it's illegal... <- as i reply them to my ticket

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    #closed


    Why? Because it is only fair. This is not a jungle.

    I'm pretty sure everyone is innocent so you'll get your accounts back, there's no reason to worry about it. You're truly innocent, after all, remember? Have some composure :whistling:

    There's just to see .. 6 hours we talk about it, 0 messages from Game Forge or moderators / Coma that helps us or others .. there's nothing to do I think apart this complaint, they just want to lose their community and run the game of what I see now ...

    <3 TeaAndBiscuits <3 LvL 10, Server EU recruits !


    [Haru 68 Mystiic & 68 Maki | Stella 61 Mystiica | Ephnel 0}

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    Quote from xCGG

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    #closed


    Why? Because it is only fair. This is not a jungle.

    I'm pretty sure everyone is innocent so you'll get your accounts back, there's no reason to worry about it. You're truly innocent, after all, remember? Have some composure :whistling:



    We will get them back in 7 days with 0 dzeina as they say, but in the meantime we lose 7 days of event / Farm Iris and we are ban for no reason, I would not let it like that without evidence from them!

    <3 TeaAndBiscuits <3 LvL 10, Server EU recruits !


    [Haru 68 Mystiic & 68 Maki | Stella 61 Mystiica | Ephnel 0}

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    Quote from xCGG

    bOMrqBG.png

    #closed


    Why? Because it is only fair. This is not a jungle.

    I'm pretty sure everyone is innocent so you'll get your accounts back, there's no reason to worry about it. You're truly innocent, after all, remember? Have some composure :whistling:

    Nice try but this isn't a Tribunal Court this is a videogame forum in a company that publish videogames and technically gameforge can ban anyone innocent or guilty, so nope there's no "if you are innocent you will have your account back" there's just: "we are gameforge and do what we want" if they decide you to ban you nobody can contest them and if they have the worst or 2nd worst reputation for an online company there's a reason behind it and this is why there has to be forum threads about it when the game support doesn't care

    Quote from Mystiica



    I would not let it like that without evidence from them!

    They actually used to show evidence. Some random guy on the internet made them regretted it very, VERY hard. Them not showing evidence is nothing but a lesson learned. I am so very proud of them.

    Edited 2 times, last by xCGG ().