Hi all, long post, don't mind if not interesting.
I must have just been exposed to atrocious publishers in the last few years. I didn't play a Gameforge published title previous to this one, but numerous close friends and teammates have with a lot of critical remarks to make, which made me skeptical initially. That being said, I personally haven't thought things to be too bad, but in the same vein I have concerns as well.
Personal Pros:
- In response to the energy situation, Gameforge provided 100 free energy daily via the Premium Shop in addition to excess Community Mats to share energy, something I personally expected to end with OBT, but did not. People may be too impatient to use mats nowadays, but the function is still there, and it served as an important catalyst for grinders to rush the game near launch. They implemented a non-combat boosting VIP system (not available in other regions), which while expensive compared to other VIPs from other MMOs, offered reasonable bonuses and has been relatively easy to buy for in-game currency from other players (a few days of grinding at 55 and selling lucrative wares buys you 30 days). Half energy weekend effectively doubles that energy as well as any consumables. Spending all energy in a day is a very time-consuming task, with the option of spending much more making 10+ hours especially on weekends feasible if you're invested in playing a full day.
- High cash shop prices were permanently reduced in a timely manner on wares important to players (hair, skill resets). A greedier company would only temporarily reduce these. To my surprise, they compensated players a little that paid full price that reached out (a small compensation, but more than the nothing I expected).
- Their support reacts incredibly fast. I have not experienced a faster support system in a while. There are outliers, but a majority of people that I know have had resolutions including myself within a day or two on major issues. In some cases, people received resolutions on things like VPN ban within an hour of submission.
- They have not hastily removed alt farming, a system 100% unique to the NA/EU version of the game as of this time. It is not possible to effectively alt farm in JP, TW, or KR. Because of this, in these regions it's significantly harder to get Akasha Transmitter and Anti-Destruction compared to our version of the game. Alt farming allows F2P to effectively keep up with players spending. In other MMOs, people will tell you F2P can achieve anything if they spend enough time. That is very rarely the case, and most people end up quitting long before that point. In Soulworker EN, it is actually the case. As of right now, the only thing that cannot be effectively farmed are BSK brooches, which were just introduced yesterday.
- They have kept us in line with the KR version in that sense that they kept the account-wide bank. That is an extremely important function that improves quality of life significantly for many players. In the JP version of the game, the bank is exclusive per-character.
Personal Cons:
- Extremely little transparency. When things happen, they often feel sudden. There was skepticism the moment they announced Open Beta 45 minutes before OBT launched, as opposed to giving proper communications. Social is also updated very slowly and very irregularly, meaning we have little information on important releases. Often times than not, we rely on word-of-mouth from second-hand sources.
- A lack of an official Discord is a huge shame. It cuts off a modern and integral form of communication with staff and being regularly updated on emergencies or updates.
- Very little visibility of staff. It honestly feels like CoMa are rarely interacting with the playerbase.
- If you're unlucky, you may receive a bad support representative, which will put minimal effort to resolving your issue. In one case recently, a friend who had a concern about unfair treatment received a copy and paste response from Tera support from a Soulworker rep.
- Lack of patch notes lead to a lot of situations where people are discovering irregularities after maintenance or patches. This goes hand-in-hand with lack of transparency.
- Patches are being implemented which include features which were never mentioned. This leads me to believe that either GF SW has no QA team, or they simply are not thorough at all. A very recent example is with the Darling OBT Outfit rewards, which should have very easily been tested.
- Following the last point, sudden changes can drastically affect player economy. The volatile economy of SW is an important factor to consider in all changes. Something so much as the accidental condensed raids had a sudden impact on the health of the player economy. The most glaring concern that comes to mind is if they were to ever reintroduce Energy Converter (one of the two items requested by Lion Games to be removed from the Premium Shop) back in to the shop, it would crash the market for them at the price they were at launch (195 Soul Cash). It would ruin held assets and investments by those who are stockpiling for the future.
- Imbalanced rates on Soul Cash currency feel unfair. While the move was made seemingly to provide proper rates vs. the value of currency/average income in a region, it comes across as players feeling scammed for their investment into the game. In some compared regions, the value of the dollar can gain as much as 50% additional Soul Cash.
- A lack of real events makes the week-by-week uninteresting and a little demotivating.
- The removal of sales tax from Gold VIP has done far more harm than good. It removed an important money sink in the player economy which contributes notably to inflation. It has invalidated one of the most useful benefits of being in a guild, which was reduced tax. It has finally allowed market manipulation of fake sales, in which people buy their own wares to create sales histories and encourage unknowing players to follow manipulated market trends.
These are from my perspective, as someone who's experienced multiple unorthodox publishers that followed particularly unhealthy practices for the good of a game in the past few years. I had a lot of hesitation going into this game. The things I wrote above are not necessarily truths or facts. Some of my skepticism was confirmed by the cons I listed, but overall I've been OK with how this game itself has been handled so far.
My next notable concern is how long it takes for GC + Primal to be released. I understand that delaying content can sometimes extend the longevity of a game, but in many cases it can cause people to quit and never return. Modern MMOs, especially of this genre (e.g. Closers, DFO), are very contemporary, and people do not hesitate to jump ship when something new is available, for example Bless this upcoming month (please don't debate me that Bless will not be good, the point is it's new and shiny and that attracts many contemporary MMO gamers, it's an example).
This game needs regular releases to retain players. It is, at it's core, a grind MMO, and it will naturally lose players to burn-out that come into this unknowingly or knowingly. The development cycle for the KR version of this game is extremely slow, but maybe with the recent upsurge in popularity in KR SW Lion Games will actively make strides to hastening it. For now, Gameforge should make an honest effort to introduce content that will immediately retain it's playerbase (GC + Primal, Jin/Iris, 60 cap + Grasscover Camp, advancements, actual events). Dimension Trip is an okay start but it's not for everyone. It was added prematurely in my opinion (it's something that should have been added after GC + Primal). And, moreover, be clear and concise with what their plans are and document them in advance, instead of constantly springing surprise after surprise onto players each week.
While Tenebris and Candus servers are relatively in okay health population-wise, many of the vocal people playing on these servers already feel like it's dying (granted, in terms of relativity, it's not yet at that point). On the other hand, non-English servers seem to actually be dead. I still think splitting EU into 6 servers was not a practical move, but that's probably another topic meant for another place.