Well you guys think like little kids. Think like an enormous company which wants to earn money. It's obvious that they will not refund you money because then in every occasion like price reductions, events and anything else all purchases would have to be refunded as well. You should be happy that you get the grutin gold because you could get nothing. You don't like it? Don't spend money ffs, it's so difficult? I don't know why I bother anyway because most of you are so blinded that can't think straight. It's beta, spend money when it fully releases.
because you like insulting people thats why
and again...if they'd make no money in open beta then there would be no full release...happened often enough already with other games
also every person who works in sales knows customer satisfaction is more important thaen some euros...because a customer who is happy buys more a customer who is unhappy won't buy at your store again
afaik they would not loose money with the refund of the difference (no one said they want money back but sc)