Someone give me a TL;DR version. I want to join on GF bashing train. I have to say the "I teach marketing" phrase is kinda ironic given how horrible the presentation of the first post is. Just leave that out.
Well, to put it simple you don't need to please your customers when...
- You don't have any competition.
- You have other game enough other game to make money with.
Minimal investment in a lot of products with aggressive ways o generate money. That does produce revenue, it's just that, besides the management, nobody is happy with it. Neither the customers nor any employee involved in it.