Posts by surtr

    Greetings, community management and human logistics expert! I would like to inform you that we have a shortage on AI functions.

    not sure what kind of tepid burn you're going for but yeah, i used to be a CSM for a fortune 500 company and earlier than that, for a few various online gaming communities; anytime our services went down or were under emergency maintenance the first thing that happens is the first person to notice contacts maint. crews, and then us, so we could put out an update for our customers


    so yeah i kind of am an expert with 7 years of experience! feel free to keep going "no guys really i must defend the company's middling community service" though, lmao


    the gameforge defender has logged on


    its not too much to ask that they provide a twitter update on the outages, even if we know that they're doing something; this is community management 101, lmao