Hi I’d just like to report that I’m also having this issue, loaded $99.99 and was automatically refunded shortly after. However, I was able to make purchases after that, and all of a sudden started receiving the same message whenever I tried to buy Soul Cash. Have been unable to purchase soul cash for over a week now, have sent four tickets in to payment support, three of which had the same response and stated that my issue had been resolved. My issue was, of course, not resolved. I do love this game, and that’s why I’m hanging in there, all I can say is hang in there and hope for the best, pray that the upcoming maintenance will solve our chargeback issue 😰.